Terms of Services

This record incorporates the terms and conditions that apply to the utilization of the administrations and items accessible through x4Servers.

Terms of Service

By using the X4Servers service you are accepting our Terms Of Service (TOS) and policies. These terms establish an agreement between you and X4Servers. We may modify these terms or policies at our discretion. The amended terms supersede any prior agreements and take effect immediately. In the case that the Terms of Service are modified, you will be alerted so as to be able to read the updated policy. If you have any questions, please feel free to contact us at support@x4servers.com.

Account types

Use of VPS

 

The use of your VPS is up to you, as long as it’s legal in the United States. Please keep these points in mind:

 

·         Spamming is absolutely not allowed.

·         Traffic Exchange Scripts and Torrents are not allowed.

·         Do not use your VPS for illegal or unlawful activities (such as child porn)

·         Do not abuse service resources (CPU cycles, disk IO, etc.) such as FOLDING@HOME, cryptocurrency related activities such as mining, etc., which are expressly prohibited on our servers.

 

Shared/Reseller Hosting Accounts

 

These accounts are meant to be used in servicing a legitimate website (i.e. a forum, blog, development site, ecommerce site, etc).

Personal backup storage, excessive image storage, or storing/hosting copyright files (warez) is not allowed. If that is what you need, please consider a VPS or dedicated server.

 

 

Payments

 

Billing, Payment and Non-payment

 

Your bill sent to you once a month, it will be set for the same day of the month that you started your service.  Payment is due via a valid PayPal account at the beginning of each term. We also accept Alipay, credit cards and cryptocurrency as alternate payment methods.

If payment is not received, service will be automatically suspended. To restore a suspended service, payment must be received in full.

If payment is not received for an overdue service in more than 5 (five) days, your service may be fully terminated & removed from our network, losing any data you had.

Refunds

 

If you do not find out services satisfactory, a full refund can be provided, if you cancel within three days of starting a service.

Please allow up to 14 business days for refund requests to be processed. Please note that at this time, Alipay and Cryptocurrency payments are not supported for refunds. Instead, we can refund to account credit if that was your original method of payment.

 

Termination and Cancellation

 

If you violate the TOS or AUP, your service may be terminated without notice. Reinstatement of your VPS is solely up to our discretion and will only happen if we are confident that you will adhere to our TOS and AUP.

If you wish to cancel, please use the form in the Client Area under the Services Section.

 

Support

Technical Support

We do provide support via our trouble ticket system. This is available around the clock.

Support for our standard offerings which are unmanaged virtual servers is limited to the basic functioning of the VPS as measured by the status of the control VPS running on the same node. X4Servers standard unmanaged VPS offerings do not include any support for application level or configuration issues.

Security

 

Strong passwords are an essential part of security. We automatically generate a strong root password for your VPS. And we encourage you to implement best practices (e.g. changing default ports, using key-based authentication) to enhance security.

It’s your responsibility to secure your VPS, unless you subscribe to a server management plan with us. By default, our VPS’s are self-managed by the customer.

Availability

 

 

We guarantee our VPS services to be available 99.9% of the time.

If we fail to meet this up-time guarantee in any given month, we will apply a service credit to your account in the following month’s invoice.

Legal

Warranty Disclaimer

 

Our services are provided to you “as-is” Other than what is expressed in these Terms of Service, X4Servers does not make any promises or any warranties.

Limitation of Liability

 

X4Servers is not liable for any incidental, consequential, economic or any other damages, losses, injuries or costs resulting from use or inability to use the VPS service. Our maximum liability is limited to the fees charged for the relevant billing period.

Indemnification

 

In the event that a third party makes a claim against X4Servers due to any activity in your VPS (by you, a third party or end user), you are liable to the third party and to X4Servers for all damages, injuries, losses and legal costs resulting from that claim.